OPEN TODAY: 10am - 5pm (last entry 4pm)

Covid-19 Public Advice

Due to the outbreak of Covid-19, known more commonly as Coronavirus; you will be keen to know about how we, as a charity, are dealing with it.

The advice to the public is to work from home where possible, maintain social distancing or completely self-isolate if you or anyone within your household shows any of the following symptoms of Coronavirus:

  • A new and continuous cough – where you are coughing persistently
  • A high temperature – if you feel hot to touch on your back and chest
  • A loss or change in your sense of taste or smell – either complete loss or change to normal


The advice from the government is to also isolate any family or friend that is over 70 years, at a different location to your own.

Stay Alert, Protect the NHS, Save Lives!

Update 21.09.20

Following the recent changes in government advice, we will now be asking for NHS Test & Trace information from all visitors; whether that be when booking online, through your GiftAid entrance or by filling out one of our slips at reception. Please help us trace and control the virus to help protect everyone.

We also ask that visitors do not exceed the group number of 6 individuals when visiting the park, and adhere to social distancing at all times. We still have our one-way system in place, and masks must be worn in our Rainforest Diner and Gift Shop, unless medically exempt or eating in.

Thank you to everyone who has visited so far and adhered to our advice and systems. We are constantly adapting to keep everyone as safe as possible, so please be kind and patient with us.

Update: 07.08.20

Our opening date has been announced as Saturday 8th August 2020… tickets are available to be pre-booked on our Ticket Prices page

We ask that all tickets are pre-booked, so that we can monitor visitor numbers. Print your ticket off to hand in or clearly show from your device at reception. Below is some guidance information for your visit:

  • If you would like to use the Rainforest Diner or Gift Shop facilities, then please ensure you bring a mask with you to wear indoors.
  • The Rainforest Diner will be serving all food in take-away containers, but you are welcome to dine indoors. Picnics are welcome to be eaten outdoors, but indoor tables are reserved for Rainforest Diner customers only.
  • There is a one-way system within The Rainforest Diner and around the park, to help with social distancing, so please adhere to it.
  • There will be no animal talks or experiences at the moment unfortunately.
  • You are still able to buy feed for the birds and Meerkats, please abide by social distancing advice at all times.
  • Extra hand sanitising stations have been installed for you, please only use what you require, so there is plenty to protect everyone.
  • The children’s play area is open, please keep to social distancing advice and wash yours and your children’s hand regularly and especially before and after use of the equipment.


Update: 16.07.20

We are getting ever-closer to reopening the doors to the park, to invite all of our wonderful supporters and holiday makers for a great day out. We have been updating many areas of the park, which our health and safety representative needs to check and sign-off. We have also been putting signage, sanitising stations and extra measures in place, to ensure we are keeping to government rules and guidelines for the highest level of safety. All of the measures we are putting in place are live, which means they will most likely change as new advice comes in. As soon as we have an opening date then we will be sure to update our website and social media platforms, to try to let everyone know what they need to be aware of for a day out with us.


Update: 15.06.20

As restrictions are being lifted in the UK, it is of the utmost importance that we protect our visitors, staff and animals from contracting the virus by remaining closed, in order to reduce any unnecessary risk. Although other parks and zoos are opening their doors to the public, we have many preparations to put in place, to ensure we are fully equipped to maintain the highest level of protection for everyone. It is with great sadness that we are unable to invite our visitors for a great day out, but we will not open prematurely and potentially put more people at risk.


Update: 23.03.20

It is with heavy hearts that we have made the decision to close our doors. We do not know how we are going to get through but one thing we will make sure of is that our animals and birds are safe and fed. It is extremely worrying that we may not be able to source their basic requirements, which is why we are reaching out to you to help us if you can.

What you can do to help…

If you would like to donate items to the park then CLICK HERE to be taken to our Amazon Wish List

If you can donate any funds, no matter how large or small, or even set up your own fundraising, then CLICK HERE to go to our JustGiving Campaign

The organisers of the London Marathon have set up “The 2.6 Challenge” to help support charities… it could be 2.6 miles, 26 push-ups, 26 hours or even 26 people! Get involved in your own 2.6 challenge for us by CLICKING HERE

What are we doing?…

  • All staff members are advised to practise social distancing, wash their hands more regularly and wear disposable gloves
  • The staff have been split into two teams of “bubbles” similar to schools and nurseries. This is to ensure that even if one bubble has to isolate for any reason, we are still able to provide high level care to the animals using our other bubbles of staff. It also helps to control the virus within the park, should we need to, by infecting less people where possible.
  • Hand washing facilities are readily available and checked regularly throughout the day
  • Hand sanitiser is available and extra sanitising stations have been installed
  • Advisory information is displayed in all areas of the park to remind the staff of our Covid-19 policies
  • Any staff, their friends or family with possible symptoms are advised to self-isolate for at least 14 days
  • We have cancelled all Animal Experiences, Work Experience and Group Visits for the foreseeable future


Please be patient with us during this difficult time, we will try to answer all phone calls, emails and comments on social media where we can. We will make sure we are continually updating everyone as things change.

Stay safe & support your local businesses where you can.